Majlis Pelancaran Hari Pelanggan Institut Perkhidmatan Awam 2026
Institut Perkhidmatan Awam (IPA), Prime Minister’s Office, successfully organised IPA Customer Day 2026 on Saturday, 24 January 2026 at Institut Perkhidmatan Awam, with the theme “Public Service Transformation”.
The event, attended by approximately 200 participants comprising representatives from ministries and departments, private sector and Government-Linked Companies (GLCs), served as a strategic platform to promote IPA’s programs and services, provide participants with comprehensive insights into IPA’s core services, and strengthen collaboration networks with ministries and departments, private sector, and GLCs.
The Customer Day ceremony was officiated by the Guest of Honour, Yang Mulia Pengiran Haji Raffizanna bin Pengiran Haji Razali, Deputy Permanent Secretary (Civil Service Governance), Prime Minister’s Office.
Key highlights of the event were the launch of IPA Learning & Development Programs for April 2026 till March 2027, followed by a Special Presentation on Public Service Transformation delivered by Professor Yaacob bin Ibrahim, Adjunct Professor at the Lee Kuan Yew School of Public Policy, National University of Singapore. The presentation provided valuable insights into progressive strategies and best practices for enhancing public service delivery.
Guests and attendees of the event also had the opportunity to visit the exhibition, showcasing an array of exhibitors from the public sector and GLCs. The afternoon session of the Customer Day also offered engaging clinical sessions on several important topics for the invited attendees.
Through the Customer Day 2026, Institut Perkhidmatan Awam reaffirms its commitment to strengthening partnerships, enhancing service delivery, and advancing public service transformation towards excellence.
