Introduction

Performance management is a critical driver of organizational success. It establishes clear objectives, systematically monitors progress, and facilitates continuous improvement. When effectively implemented, it ensures that every individual’s efforts are aligned with the organization’s strategic goals. This process clarifies expectations, emphasizes the significance of each employee’s contribution, and fosters a culture of regular feedback and accountability. Consequently, it enables employees to perform at their highest level, adapt swiftly to evolving demands, and collectively support the achievement of outstanding business outcomes. While tools such as Key Performance Indicators (KPIs) aid in this process, the foundation lies in a robust and well-structured performance management system.

Learning Outcome

At the end of the program, participants will be able to:

• understand performance management
• define measures, metrics and KPIs and the role they play in measuring organisational and individual performance. 
• differentiate between objectives and KPIs.
• identify KPI selection in different contexts. 
• apply best practice techniques to KPI selection. 
• document KPIs in a standardised template. 
• align KPIs to organisational strategy and cascading objectives.

Key Topics

Key topics include:

• Performance management 
• Framework of performance management
• Key Performance Indicators (KPIs) 
• The Importance of Measuring 
• Measures, Metrics and KPIs: The Main Differences 
• Characteristics of Smart KPIs 
• Types of KPIs: Quantitative 
• Categories of KPI: Input, Process, Efficiency, Output and Outcome 
• Align KPIs with the organisation’s Strategic Plan 
• Working with targets 
• Data Collection Methods 
• Identifying properly documenting KPIs 
• Identifying KPI ownership 
• Performance feedback through KPIs 
• Cascade KPIs down within organisations 

Duration

2 Days | 13 hours

Target Participant

• Senior Executive Services 1 (SES 1) – Grade A1 | A2
• Senior Executive Services 2 (SES 2) – Superscale Special
• Senior Executive Services 3 (SES 3) – Superscale A | B | C
• Executive Services 2 (ES 2) – Bahagian II: B3 | B2
• Executive Services 3 (ES 3) – Bahagian III: C3

Pre-Requisite

N/A

Language

Bahasa Melayu / English

Methodology

The course will be delivered using:

• Discussion
• Lecture
• Demonstration
• Role Play 
• Case Study
• Group Exercise

Assessment Methods

N/A