Introduction

An introductory course on organisational process improvement equips individuals with the foundational knowledge and skills to enhance efficiency, reduce costs, and improve quality within their organisation. These courses typically cover methodologies, tools, and techniques for analysing, redesigning, and improving business processes. They also emphasise the importance of continuous improvement and provide practical strategies for implementing successful process improvement initiatives

Learning Outcome

At the end of the program, participants will be able to:

• improve the effectiveness of service delivery and challenge the status quo.
• focus on the analysis and design of workflows and business processes within an organisation.
• help to restructure the organisation by focusing on the ground-up design of their business processes.

Key Topics

Key topics include:

• Understanding transformational and public services reformation needs
• Introduction to Business Process Reengineering (BPR), Business Process Management (BPM), and Business Process Improvement (BPI)
• BPR Framework
• Setting goals and vision
• Identify, analyse and improve the current process
• Redesign process
• Change management and implementation
• Action Plan

Duration

 3 Days | 19.5 Hours

Target Participant

• Executive Services 1 (ES 1) – Bahagian I: Kumpulan 1 | 2 | 3
• Executive Services 2 (ES 2) – Bahagian II: B3 | B2
• Executive Services 3 (ES 3) – Bahagian III: C3 | C2 | C1

Pre-Requisite

N/A

Language

Bahasa Melayu / English

Methodology

The course will be delivered using:

• Lecture
• Discussion
• Case-Study

Assessment Methods

Pre-Test & Post-Test

Program Evaluation