Introduction

This workshop addresses the growing importance of crisis management in an unpredictable and hazardous world. It covers the strategic process of anticipating, preparing for, responding to, and recovering from crises, especially natural disasters. Participants will gain knowledge of crisis dynamics, human stress responses, and practical crisis intervention techniques using a holistic model such as the Critical Incident Stress Management (CISM) system. The course promotes readiness to mitigate crisis impact, manage communication, and support individuals and organizations throughout crisis situations.

Learning Outcome

By the end of this program, participants will be able to:

• Understand key crisis concepts, issues in crisis intervention, management, and phases of disaster response.
• Recognize common human emotional and psychological reactions during disaster and crisis situations, differentiating between normal and pathological responses.
• Apply individual and group crisis intervention techniques to effectively de-escalate crises and provide psychological first aid.
• Demonstrate good crisis communication skills with stakeholders including the media.
• Utilize the CISM model for coordinated crisis/disaster management.
• Analyze risks, coping ability, and select appropriate intervention and disaster response plans.
• Build resilient organizations and individuals equipped to handle crises.

Key Topics

Key topics include:

• Introduction to Crisis and Crisis Management: Concepts and Importance
• Human Reactions to Disaster and Crisis: Stress Response, Shock, and Emotional Reactions
• Disaster Response and Recovery: Phases and Management Strategies
• Critical Incident Stress Management (CISM) System
• Crisis Communication: Principles and Best Practices
• Crisis Intervention Techniques and Psychological First Aid
• Small Group Crisis Intervention Tools in CISM
• Case Study and Role Play: Simulated Crisis Management Scenarios

Duration

4 Days

Target Participant

• Executive Services 1 (ES 1) – Bahagian I: Kumpulan 1 | 2 | 3
• Executive Services 2 (ES 2) – Bahagian II: B3

Pre-Requisite

N/A

Language

English

Methodology

The course will be delivered using:

• Classroom Lectures
• Role Plays and Simulations
• Training Videos
• Group Discussions
• Case Studies
• Self-paced Independent Study

Assessment Methods

N/A