Introduction

This course is designed to develop participants’ problem-solving and decision-making skills through a structured approach that leads to better, more consistent outcomes. In response to the lack of formal training in these essential skills, this course supports individuals in becoming more effective and confident in tackling challenges in the workplace. This course enables participants to think critically, evaluate options logically, and make informed decisions using practical tools and proven strategies.

Learning Outcome

At the end of the program, participants will be able to:

• Dismantle complex problems.
• Understand the inputs and implications of your thought processes.
• Apply the techniques of critical thinking in problem-solving and decision making.
• Develop positions and arrive at decisions that are logical and explicable to others.
• Approach a problem systematically.
• Identify alternate solutions to problems at work.
• Generate a wider variety of quality solutions.
• Recognise and avoid common pitfalls.

Key Topics

Key topics include:

1. Introduction to Decision Making
   • What’s a Decision?
   • High Quality vs. Low-Quality Decisions
   • Becoming a Better Decision-Maker
2. Barriers to Brilliant Decisions
   • Instinctive Decision-Making
   • Barriers to Sound Reasoning
   • Outlook vs. Reality
   • common pitfalls
3. Critical Thinking
   • What Is Critical Thinking?
   • Structures of Thinking
   • Thinking with Standards
   • Sophistry and Intellectual Ethics
4. Problem Analysis Guidelines
   • Opening the Mind
   • 10 Best Practice Guidelines
   • Structuring Techniques
   • Putting It All Together
   • Problems in making decisions
   • Evidence-based decision making
   • Non-evidence based decision making
5. The Decision
   • Who Should Decide?
   • How to decide?
   • Strategies for making a good decision

Duration

2 Days | 13 Hours

Target Participant

• Senior Executive Services 1 (SES 1) – Grade A1 | A2
• Senior Executive Services 2 (SES 2) – Superscale Special
• Senior Executive Services 3 (SES 3) – Superscale A | B | C
• Executive Services 1 (ES 1) – Bahagian I: Kumpulan 1 | 2 | 3
• Executive Services 2 (ES 2) – Bahagian II: B3 | B2
• Executive Services 3 (ES 3) – Bahagian III: C3 | C2 | C1
• Non- Executive Services (Non-ES) – Bahagian IV | V

Pre-Requisite

N/A

Language

English

Methodology

The course will be delivered using:

• Lecture
• Instructor-Led Training
• Group Discussion

Assessment Methods

Pre-Test & Post-Test

Program Evaluation